Help Center

felbet Frequently Asked Questions

Everything you need to know about playing on felbet — from signing up and making deposits to withdrawals, bonuses, and responsible gaming. Can't find your answer? Reach out to felbet support anytime.



Account & Registration

Creating a felbet account is quick and straightforward. Click the felbet Login link in the navigation menu and look for the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old and a resident of the Philippines.

After submitting your registration, you'll receive a verification email. Click the link inside to activate your account. Once verified, you can log in and start exploring felbet's full range of games.

The minimum age to register and play on felbet is 21 years old. This is in line with Philippine law and PAGCOR responsible gaming guidelines, which set 21 as the legal minimum age for casino-style gambling in the Philippines.

felbet enforces this requirement through identity verification (KYC). Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

No. felbet strictly allows only one account per person. Creating multiple accounts is a violation of felbet's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact felbet support.

felbet requires identity verification (Know Your Customer / KYC) before processing withdrawals and to comply with Philippine anti-money laundering regulations. To complete KYC, log in to your felbet account and navigate to the Verification section. You'll need to upload:

• A valid government-issued photo ID (passport, SSS ID, PhilSys ID, driver's licence, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

felbet's verification team typically reviews submissions within 24–48 hours. You'll be notified by email once your account is verified.

On the felbet Login page, click "Forgot Password" and enter the email address associated with your account. felbet will send you a password reset link. Check your inbox (and spam folder) and follow the instructions in the email to set a new password. If you don't receive the email within a few minutes, contact felbet support.

Deposits & Payments

felbet supports a range of payment methods popular with Filipino players, including:

GCash – the most widely used e-wallet in the Philippines
Maya (PayMaya) – fast and convenient digital wallet
Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (PHP / ₱). felbet does not accept credit card deposits or cryptocurrency.

GCash and Maya deposits are typically credited to your felbet account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. Debit card deposits are usually processed within minutes. If your deposit hasn't appeared after 2 hours, contact felbet support with your transaction reference number.

Yes. felbet has a minimum deposit amount to keep transactions manageable and secure. The minimum deposit is ₱100 for most payment methods. Specific minimums may vary slightly by payment channel — check the Cashier section of your felbet account for the latest limits applicable to your preferred method.

felbet does not charge fees on deposits. However, your bank or e-wallet provider (GCash, Maya, etc.) may apply their own transaction fees. felbet recommends checking with your payment provider before making a deposit if you're concerned about third-party charges.

Withdrawals

To withdraw from felbet, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals.

felbet processes withdrawal requests within 24 hours on business days. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers may take 1–3 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

Yes. The minimum withdrawal amount on felbet is ₱500. This applies across all withdrawal methods. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification checks in line with Philippine anti-money laundering regulations.

Games & Platform

felbet offers a wide variety of games for Filipino players, including:

Slots – hundreds of slot titles from leading game providers
Bingo – classic and modern bingo variants
Muay Thai Champion – felbet's signature themed game
Coin – fast-paced coin-flip style games
Live Casino – live dealer tables including baccarat, roulette, and blackjack

felbet regularly adds new titles, so check the casino lobby for the latest additions.

Yes. felbet is fully optimised for mobile play. You can access all games directly through your mobile browser — no app download required. felbet works smoothly on Android and iOS devices. Simply visit felbet.app on your phone's browser, log in, and start playing. The mobile experience is designed to be just as seamless as desktop.

Yes. All games on felbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. felbet's game providers are subject to independent audits and testing. The house edge on each game is clearly defined by the game's RTP (Return to Player) percentage, which is published in the game information panel.

Bonuses & Promotions

Yes. felbet offers a welcome bonus for newly registered and verified players. The welcome bonus is credited to your account after your first qualifying deposit. Bonus amounts and terms vary — check the Promotions section of your felbet account for the current welcome offer, including wagering requirements and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms for each felbet promotion are listed in the Promotions section.

Not always. Some felbet bonuses are restricted to specific game categories — for example, a slots bonus may not contribute to wagering requirements when played on live casino tables. Each promotion clearly states which games are eligible. Always read the bonus terms before opting in to avoid any surprises.

Security & Privacy

Yes. felbet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. For full details on how felbet handles your data, please read our Privacy Policy.

felbet strongly recommends enabling two-factor authentication (2FA) for added account security. To set it up, go to your Account Settings and select the Security section. Follow the on-screen instructions to link an authenticator app or enable SMS-based 2FA. Once activated, you'll need to enter a one-time code every time you log in from a new device.

If you suspect that someone has accessed your felbet account without your permission, change your password immediately and contact felbet support. Our security team will review your account activity and take appropriate action. Do not share your password or OTP codes with anyone — felbet staff will never ask for your password.

Responsible Gaming

felbet provides deposit limits, loss limits, and session time limits to help you stay in control. Log in to your account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. Visit our Responsible Gaming page for full details.

If you feel you need a break from gambling, felbet's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. Go to Account Settings → Responsible Gaming → Self-Exclusion, choose your duration, and confirm. The exclusion takes effect immediately. During self-exclusion, felbet will also stop all marketing communications to you. For step-by-step guidance, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. The PAGCOR Responsible Gaming Hotline is available at 1800-1-888-0080 (toll-free). The National Center for Mental Health crisis line is 1553 (24/7). Gamblers Anonymous Philippines also runs peer support groups in Metro Manila, Cebu, and other cities.

Gambling is addictive. Know when to stop.


What Makes felbet Different

Still on the fence? Here's a quick look at what Filipino players love about felbet.

GCash & Maya Ready

Deposit and withdraw using GCash or Maya in seconds. No complicated bank forms — just tap, confirm, and play. felbet is built for how Filipinos actually move money.

Secure & Regulated

felbet operates in alignment with PAGCOR responsible gaming guidelines. Your data is protected by SSL encryption and your funds are held securely at all times.

Hundreds of Games

From slots and bingo to live casino tables and felbet's own signature games — there's always something new to try. New titles are added regularly to keep things fresh.

24/7 Support

Got a question that's not in the FAQ? felbet's support team is available around the clock. Reach out via live chat or email and get a real, helpful response — not a bot runaround.

Regular Promotions

felbet rewards loyal players with ongoing promotions, reload bonuses, and special event offers. Check the Promotions section regularly so you never miss out on extra value.

Responsible Gaming Tools

felbet puts player welfare first. Deposit limits, session timers, cooling-off periods, and self-exclusion are all built in — free, immediate, and always available from your account settings.


Join felbet Today

Now that your questions are answered, it's time to experience felbet for yourself. Register, verify your account, and start exploring hundreds of games — all from your phone or desktop.

21+ only  ·  Philippines residents only  ·  Gambling is addictive. Know when to stop.