felbet Privacy Policy

01 Who We Are

felbet is an online gaming platform operated for Filipino players, offering live casino games, slots, bingo, and other gaming products accessible at https://felbet.app. felbet acts as the Personal Information Controller in respect of the personal data you provide when registering and using the Platform, as defined under the Philippine Data Privacy Act of 2012.

felbet is committed to handling your personal information responsibly, transparently, and in accordance with applicable Philippine law. This Policy applies to all personal data collected through the felbet website, mobile platform, customer support channels, and any other touchpoints associated with the felbet brand.

02 Personal Data We Collect

felbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

felbet does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

03 How We Use Your Personal Data

felbet uses the personal data we collect for the following purposes:

• Account Registration & Verification: To create and manage your felbet account, verify your identity, and confirm that you meet the 21+ age requirement and Philippine residency criteria.
• Payment Processing: To facilitate PHP deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records.
• Platform Operation: To deliver the games, features, and services available on the felbet platform, including live casino, slots, and bingo.
• Regulatory Compliance: To comply with PAGCOR guidelines, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable laws and regulations.
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through felbet's 24/7 support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your right to opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the felbet platform's performance, design, and game offerings.

felbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

04 Legal Basis for Processing

felbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and felbet — i.e., to provide you with access to the felbet platform and its services.
• Legal Obligation: Processing is required to comply with felbet's obligations under Philippine law, including PAGCOR regulations, AMLA requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for felbet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential data uses, felbet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

felbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and Philippine banking partners, to process your deposits and withdrawals in PHP.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game Content Providers: Software providers whose games are hosted on the felbet platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by felbet under strict data processing agreements.
• Professional Advisers: Legal, accounting, and compliance advisers bound by professional confidentiality obligations.

All third parties with whom felbet shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act of 2012 and felbet's data protection standards. felbet does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

06 Cookies & Tracking Technologies

The felbet platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. The types of cookies used include:

• Essential Cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the felbet platform, helping us identify areas for improvement.
• Preference Cookies: Store your platform preferences such as language settings and display options to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on the felbet platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the felbet platform, including account login and payment processing.

07 Data Retention

felbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods applicable to felbet player data include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine anti-money laundering regulations.
• KYC & Identity Documents: Retained for the duration of your account and for five (5) years post-closure.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, felbet will securely delete or anonymise it in accordance with applicable Philippine law and felbet's internal data disposal procedures.

08 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by felbet:

• Right to Be Informed: You have the right to be informed of how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data felbet holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that felbet correct any inaccurate or incomplete personal data held about you. You may also update certain details directly through your felbet account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to felbet's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to felbet's overriding legal or regulatory obligations.
• Right to Data Portability: You may request that felbet provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe felbet has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact felbet's Data Protection Officer using the contact details provided in Section 12 of this Policy. felbet will respond to all verified requests within thirty (30) days, in accordance with NPC guidelines.

09 Data Security

felbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the felbet platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to felbet personnel and authorised third parties who have a legitimate need to process it, and is governed by role-based access controls.
• Secure Data Storage: Personal data is stored on secure servers with physical and logical access controls, regular security patching, and intrusion detection systems.
• Two-Factor Authentication: felbet offers two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: felbet conducts periodic security assessments and vulnerability testing to identify and address potential risks to player data.
• Staff Training: All felbet personnel with access to personal data receive regular data privacy and security training.

While felbet employs robust security measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, felbet will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

You also play an important role in keeping your account secure. Please ensure you use a strong, unique password for your felbet account and never share your login credentials with anyone.

10 Minors & Age Restriction

In compliance with Philippine law and PAGCOR responsible gaming guidelines, felbet enforces a strict minimum age of 21 years for all registered players. Age verification is conducted as part of the account registration and KYC process.

If felbet becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on the felbet platform or accessed it using your account, please contact felbet support immediately so that appropriate action can be taken.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms, including felbet.

11 Changes to This Privacy Policy

felbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, felbet will notify registered players via the email address associated with their account and by displaying a prominent notice on the felbet platform.

The date of the most recent revision is always indicated at the top of this page. Your continued use of the felbet platform after any amendment takes effect constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should cease using the platform and may request account closure.

felbet encourages you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

12 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or felbet's handling of your personal data, you may contact felbet's Data Protection Officer (DPO) using the details below:

felbet aims to respond to all data privacy inquiries and requests within thirty (30) calendar days of receipt. For complex requests, felbet may extend this period by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

If you are not satisfied with felbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.